If your business is to stay profitable for the long-haul, customer retention is essential. And we’ll show you how to do it…Read more
If there is one business cliche that I want to consign to the past where it belongs, it’s this: the customer is always right.
Why? Because it’s not true.Read more
It’s tough right now…here’s a personal reflection on keeping going if your mental health is being destroyed by CoVid19 by Jess DixonRead more
Many fail to put as much focus on customer loyalty programs.
And it’s just bemusing. They are the richest vein of marketing you could wish for.